1. YO+ LIVING
Is Yo+ Living a Hong Kong company?
Yes, Yo+ Living was found and is operated by our founder in Hong Kong. Check out our story in @About!
What is the vision of Yo+ Living?
We are aware of the intensity and pressure of living in a fast-paced city like Hong Kong. We hope to spread the wisdom of yoga and the joy of mindful living to everyone through creation of our lifestyle products.
2. PURCHASE AND PAYMENT
Where can I buy Yo+ Living products?
You can also find our products at the physical stores below:
The Barn - 201-204, 2/F, D2 Place Two, 15 Cheung Shun Street Lai Chi Kok
Yoga Bagel - 3/F, 59 Wing Lok Street, Sheung Wan (selected items only)
Louder - Shop 320, L3, The LOHAS, LOHAS Park, Tseung Kwan O
CuteQDay - Room 1212, 12/F, Liadro Cntre, No. 72-80 Hoi Yuen Road, Kwun Tong (necklaces only)
Mille-Feuille Fashion Select Store - Shop 302, The Mills, 45 Pak Tin Par Street, Tsuen Wan (sage & palo santo only)
Mille-Feuille Fashion Select Store - 302, 3/F, K11 Art Mall, 18 Hanoi Road, Tsim Sha Tsui (sage & palo santo only)
Our yoga mat, yoga mat accessories and Mind Bottles are also available on Decathlon online store https://www.decathlon.com.hk/en/browse/b/yo-living/_/N-1kkhsv9
How to make payment for my purchase?
We accept credit cards payment and Alipay.
Can I cancel or change my order?
All order confirmed cannot be cancelled or changed.
3. DELIVERY
Is there a delivery cost?
For orders over $400, free shipping will be offered.
For orders under $400, a delivery cost of $30 will be charged, and this will automatically be added to your total payment at checkout.
Delivery cost of $100 will be charged for all delivery to outlying islands, e.g. Lantau Island, Cheung Chau, Peng Chau and Lamma Island.
How long will it take for my order to arrive?
Purchased items will be delivered to you within 5 business days (Monday to Friday, excluding public holiday.)
What will happen if no one is available at home to receive the parcel?
Don't worry! Your delivery will be left at your front door or with your security desk. We will send you an email when it is shipped. However, we do not take any responsibility of the purchased items after they have been delivered.
If you would like to take your parcel at a specific place, e.g. smart locker, you can click "add a delivery note" at the cart page when you check out, we will make relevant arrangement where possible.
More about our @Delivery Policy.
4. CONTACT AND AFTER-SALE SERVICES
Can I return my items and get refund?
We highly value your satisfaction. If something is not quite right with your order, please feel free to email us at yoplusliving@gmail.com. We will respond to your email as soon as possible. Unfortunately, we do not accept return other than quality issues.
I still have other questions!
We are always here to answer all questions you have. Please feel free to contact us at yoplusliving@gmail.com or send us a private message on Instagram @yoplusliving. We will respond to you as soon as possible.
